Tuesday, July 04, 2006

responses and freebies

update! here are the responses from dove & evenflo, both of which i am very please with. their e-replies were sent promptly and i have already received the coupon and replacement cups. [sidenote: the new cups are different than the original leaky ones. these new cups have a rubbery valve and a plastic rim around the lid. i'm happy to report the new cup passed the test run last night. no leaks yay!]

from DOVE:

Hi Eryn,Thanks for writing!We do apologize for the experience you had with our product. We realizethe hair care needs of people vary. As such, we offer a wide array ofproducts under the Dove Brand name. We will forward your comments describing your experience to our Brand Manager and appropriate staff. We are sending a coupon to you via postal mail, which will allow you toobtain any other variety of your choice. We again apologize and thank you for your interest! -Your friends at Dove

from EVENFLO:

Hi Eryn, Thank you for your inquiry regarding your Evenflo Dazzler cups. I am sorry to hear you are experiencing some difficulties with these cups leaking. It is not normal for this to happen. I will be happy to send you a replacement set of cups to try again. Please expect these cups to arrive within the following two weeks or sooner. I sincerely apologize for any frustrations this may have caused. Thank you for contacting Evenflo ParentLink. -Senior ParentLink Representative